Ordering  - Please provide us with at least 48 hours advance notice for your catering needs. For last minute orders, we will try our best to accommodate you, however, your selection may be limited. We may substitute food items of the same value based on availability and at the discretion of the chef. For same day orders, a surcharge may apply. As orders are taken on a first-come, first serve basis, we strongly recommend advanced planning.

Hours of Operation - Our office hours are Monday to Friday 9:00am to 4:00pm. After that time, please leave a message and we will return your call the next business day.

Delivery - Delivery fee in Richmond is $10.00. Delivery fees outside this area are according to the distance traveled and the time of day. We allocate a 30 minute window from your scheduled order time.

Billing - We require full payment upon delivery. We accept Visa, Mastercard, cash or corporate cheque for your convenience. For new customers, large orders and events, we require a credit card number on file.

Cancellations - For small orders we require notice before 3pm the day prior to the event for full refund. For large orders/events, we ask for a minimum 48 hours. If not, you may be charged 50% of your order. Special orders or cakes must be fully paid and may not be canceled. Changes to large events/hot orders requires 72 hours notice. Changes to small events/cold orders requires 24 hours notice.

Presentation - Unless otherwise arranged, all orders will be presented on high-quality disposable platters with pop-off lids. Some hot items require staff set up and may require an additional fee.